FileZilla Could Not Connect to Server HostGator: A Step-by-Step Guide

Are you experiencing issues connecting to your HostGator server using FileZilla? This problem is often encountered when trying to use FTP clients with the PuTTY_user-Key-File-3 version. In this article, we will guide you through a step-by-step process on how to resolve this issue.

First, let's start by understanding why this problem occurs. When converting your key using cPanel, it might be converted to a PuTTY_user-Key-File version that is not compatible with FileZilla. This means that even if you have generated the SSH key correctly, FileZilla will still be unable to connect to your server.

To resolve this issue, we need to convert the key to PPK format using cPanel. Here's how:

1. Log in to your cPanel account and navigate to the 'SSH' section.

2. Scroll down to the 'Convert the “id_dsa” key to PPK format:' section.

3. Under Private Keys, click on View/Download next to the Private key you want to use.

4. You will see a message stating that the key “id_dsa.pub” has been authorized.

5. Click Manage (under the Actions column) next to your new key.

Once you have generated the SSH Key, it needs to be Authorized. Here's how:

1. Click Generate Key, then you will see a Key Generation Complete! message.

2. Type in a strong password, then click in the field below it and type the password again.

3. Login to the cPanel that you want to connect to using SSH.

Important Note for Resellers: Before following this guide, make sure you have enabled SSH for the cPanel user that you are using to SSH with.

By following these steps, you should be able to resolve the issue of FileZilla not connecting to your HostGator server. Remember to always keep your keys secure and avoid sharing them with anyone. If you encounter any further issues or need assistance with generating SSH keys, please don't hesitate to reach out to our support team for help.

Filezilla could not connect to server hostgator